Repairability
OSI Go Direct Product Support Overview
OSI Go Direct products are designed for straightforward replacement rather than repair. Here's how we support you throughout the product lifecycle:
Repairability
✅OSI Go Direct products are not serviceable once sold.
✅Defective units are replaced free of charge during the warranty period.
✅After the warranty expires, customers may purchase a new product.
Warranty Coverage
✅All products include a 1‑year limited warranty covering manufacturing defects.
✅Full warranty terms are available in the product documentation.
Manuals & Tutorials
✅User manuals and quick-start guides are available in the Downloads tab on each product page.
✅Video tutorials can be found in the Video tab on each product page.
✅All videos are currently in English. French-language subtitles are in development and will be published soon.
Need Additional Help?
Our support team is happy to help.
Sales
(BEFORE you make a purchase)
If you are enquiring about a product or interested in re-selling our products we'd love to hear from you!
Sales Contact Form
Tech Support
(AFTER you have made a purchase)
If require technical support, have product issues or questions about an order you made
Create a Support Ticket
Knowledge Base
Browse user docs for how-to, troubleshooting, and FAQ articles.
Browse Now
Chat Support
Mon - Fri: 9:00am - 5:00pm CT
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