Trade-in Request Form

The Alarm Panel Trade-in Program was designed specifically for customers who own an OSI Smart Alarm System Gen 2 and want to subscribe to our 24/7 Professional Alarm Monitoring Plan (monthly, 6-month, or yearly subscription service) but do not have the 4G model which is required as it features a SIM Card Port, allowing it to communicate securely with our monitoring center via a cellular network. If you purchased your alarm system before late 2025, you likely have the Non-4G model and qualify for the trade-in program.

 

To ensure all customers can access our Professional Alarm Monitoring Plan, we've created the Alarm Panel Trade-In Program—allowing customers to trade in their Non-4G Panel for a brand-new 4G model, completely free of charge.

The Trade-in Program Includes

 

✅ Free Paid Return Postage to ship back your current alarm panel
✅ Brand new OSI Smart Alarm System - Gen 2 (4G) Alarm Panel

✅ Free Shipping

Important: The trade-in program only replaces the panel, not the other accessories. When you receive your new alarm panel, you will need to re-add or re-pair your existing contact sensors, motion sensors, and other devices. This ensures they are properly registered with your new panel.

 

To Qualify for the Alarm Panel Trade-in Program

 

✅ You MUST enroll in a 1-year Professional Alarm Monitoring plan (subscription is only necessary once you have been approved for the trade-in program). 

✅The returned non-4G panel must be fully functional and in excellent physical condition, free from marks, dents, or damage.